Product Reviews

Sony will not honor warranty due to item being gift and they either want me to pay to fix these terrible headphones or buy another terrible Sony product would not recommend. Product was great if you never use it but when I used daily left ear piece went out and now neither headphone will connect via bluetooth which is kind of their whole purpose

I have had these for almost 5 yrs now. I bought to wear on motorcycle rides they are only ones that were noise canceling and that fit in my ear

Got it at airport as I forgot my WFM1000 at home. Paired fine and worked for 5 mins before left earbuds started glitching. Tried everything for most of my flight and waiting time in-between, sucks to say I will not trust Sony anymore. Should have bought Bose or Beats

Melted after regular use for 30 months. Do not buy. A quick search shows this is a known issue.

3 months After the 12 warranty expired one earbud stopped working and used infrequently. Nice sound otherwise so disappointed.

Worked since 2020 on me birthday n never let me down.

I bought these about 2 years ago. The quality is nice, they are not noise-cancel headphones, which is great for activities like cycling, being aware of your surroundings etc. Sony is a good brand, flexible with android and ios devices. However, their microphone is not great. I have to speak quite loud so people can hear me and sometimes they cannot hear me well at all, which leads me to remove them, defeating the whole purpose. Overall they are nice, but I would not buy again this specific product.

One year of use and the headset simply stopped working.

Had it for 9 months and still as good as new However I'm apparently not allowed to just use one word to describe it so had to add random etters - unbelievable!!!!!

I lost it so easily and couldn't do a lot with it cuz now I can't find it

I bought this product almost 2 years ago. The product is quite good!

My first Bluetooth earbuds. They work well with good sound. Comfortable in the ears and easy to understand the various processes involved.

All in one....good quality, sound and battery life.

On my second pair of these after the first ones died a natural death after 3 years and surviving a fall from a tree. Had an issue with my second pair which have since been replaced by Sony while still in warranty - very happy about that! HOWEVER, trying to get through to customer services to secure a repair job took years off my life, between battling AI chat bots and never ending phone holds. Overall, the product is fantastic and I’ll probably buy again when these ones eventually break. The fact they were replaced within a reasonable time frame was commendable. But god help me if I need to speak to customer services ever again…

Great features, however the product is uncomfortable and has no noise canceling feature.

I bought these headphones almost 1 year ago and I am very happy with them. They fit well. The sound is good. Longlasting charge

These were bought for my Son, used most days but in under two months one bud would no longer charge. Returned for a refund and will not be replacing with the same.

Very Good Budget headphones. Clear and good Bass . Cannot go wrong with Sony .

I got it this product through klarna and after 2 months of use now right side bud is not working and there is no option for return or warranty period nothing

Bought on 31/08, by mid Oct , one side of ear piece no sound .. brought to Sony Service Centre and few days later collected C510 as replacement for C500. Thank Sony for the one to one exchange.

One side of it was spoiled(no sound at all) on the 13 months, just one month after the warranty expired.

These ear buds are a high quality product, a great design, packed with features for taking and making calls and their sound quality is excellent. They connect perfectly via Bluetooth each time to my mobile, great value for their cost.

I bought these in October last year before I went on holiday. To get them to connect to your device you have to download a Sony app. After going through the faff of connecting them to my phone, initially I didn’t have any issues when just listening to music. When I tried to use them to make/ answer a call, the quality of the microphone is not good at all!! When you’re using them for calls the sound quality is very poor as it picks up the background noise so it makes it hard for the other person to hear you speaking. About 11 months into owning them the right ear stopped connecting when you took it out of the box so you would have to manually turn it on. It has now stopped connecting completely and doesn’t work so I am stuck with only one earphone. This is just out of warranty period and they have told me there is nothing they can do to help. Would not purchase again!!

I bought this a few months ago and about a month ago the left ear bud wouldn't produce any sound unless it's pressed at a certain angle, I hwve re initialised it and done all other trouble shooting ans it still doesn't work, and you cannot find a sony representative to help anywhere. Before the earbud malfunctioned I was very happy with tye product

I bought this product mid July. The sound quality is fine, but I could not get them to stay in my ears. I don't have this issue with other earphones, I think this may be due to the shape/weighting of these earphones. For two weeks now, one of the earphones refuses to connect and the other one refuses to stay in my ear. I enjoy going to the gym, and it is not unusually for the earphone to slip out mid-set. The sound quality is not bad at all, but for the price I paid, I would expect more longevity.

Looked at all in this price range ,very happy with my purchase.

I bought these a couple weeks ago and I was excited but then I utha them mainly cause of the AI and the Assistant doesn’t even work properly

Left ear button broke after 5 months. Don’t telling me it has to go back to shop where I purchased. I live 200 miles from the shop. So £30 on Sony wasted.

Very comfortable, good sound quality, easy to use functions.

These earbuds are comfortable, functional and work well. I prefer the physical buttons compared to the touchpads on other brands. However, some functions are limited compared to newer models and other options. Also, one earbud suddenly malfunctioned (would charge but would not connect or play sound - must have been a mechanical failure) and I got a refund so I bought the updated model (WF-C510). This is smaller, lighter and more slimline plus has more features, so I think worth the extra. Not sure of the build quality but I must admit I was surprised the fault developed in the C500s, as Sony is usually very reliable.

After that, the left one stopped charging in the case, it seems that it’s a common problem because I read many posts about it and it seems that the only solution is to send them to repair or replace, option that Sony didn’t want to do although they are in guarantee and I bought them from their official account in Amazon. I suppose that for 50£ you can’t ask for to much but it’s Sony not a white Chinese brand

Bought these so I could watch tv over the noise from dogs and family. They're clear and there's no lag so lips move with voices. I didn't want something expensive (I have Sony overear headphones for my music) because I only really watch a couple of tv programs a week and these are perfect.

I bought this a month ago, I am so happy this I am using now